Unwanted Items

If you decide that the item/s you have purchased aren’t what you were looking for, you have 14 days from when you receive them to return them back to us. They must be unused and in their original condition. The returned product/s must include all the contents including instructions and packaging. You must contact us to start the returns process.

We do not cover the cost for returning the products back to us, and we recommend that you obtain a proof of postage receipt when sending the items back, as we do not accept responsibility for products lost or damaged in the post.

Faulty/Damaged Items

In the first instance, please contact us as soon as possible if you receive a damaged or faulty item so that we can start to resolve the issue. All damaged or faulty items must be reported to us within 5 days of receiving the product.

Refunds

We will not confirm that we have received your returned parcel. Upon receipt of your items it can take up to 10 working days to process. Refunds will be made back to the payment method used to make your purchase. Refunds can take up to 5 working days to appear in your account once processed.

Please note that as shipping costs are not retrievable, we are unable to refund these costs for any returns which do not contain faulty or damaged items. Only if the item is found to be defective will the original return shipping costs be refunded.

Cancellations

If you would like to cancel your order, please let us know urgently. Unfortunately, if we have already begun processing your order, we will be unable to cancel it, and you will be liable for the cost of returning the unwanted items.

Return contact information

Please return all good to the below address. If you would like to contact us before hand please email info@cuecases.co.uk.

Cue Cases
St Georges House
Cape Road
Warwick
CV34 5DJ